Shipping & Returns
Shipping
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Orders are shipped within 1–3 business days .
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Free shipping within the Netherlands for orders over €75 .
Returns & Exchanges
Return
Returning your order is easy. Not satisfied with your purchase? You have 14 days to return your Yoka for Dogs with Attitude order.
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You can only return non-food products .
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Returned items must be in their original condition and packaging.
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If the returned item has decreased in value due to use other than careful fitting or assessment, you are liable for this depreciation.
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If your item is delivered defective or damaged , please report this within 48 hours of receipt via yokafordogswithattitude@gmail.com .
We strive to ship all items in one shipment . If this is not possible, the 14-day period begins after receipt of the last item .
After receiving and checking your return, we will refund your payment within 14 days using the same payment method used during the purchase. Return costs are at your own expense , unless the product is damaged or incorrectly delivered.
Exchange
Unfortunately, it is not possible to exchange (part of) your order.
Cookies
We do our utmost to protect the cookies from breaking during shipping. Unfortunately, we cannot guarantee that no cookies will break. Broken cookies will not be replaced or refunded .